Privacy Policy

Introduction

This Privacy Policy explains how Sunday Notes Private Limited (“HEIR”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, browse our products, or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or share your personal information with us.

1. Information We Collect

We collect the following types of information:

• Personal details you provide directly, such as your name, email address, phone number, and billing or shipping address, when you create an account, place an order, sign up for our newsletter, or contact customer care.
• Order information, including products purchased, order value, order history, and delivery preferences.
• Payment information, processed securely through Razorpay. We do not store your complete card, UPI, or banking details on our servers.
• Technical information, such as your IP address, browser type, device type, and operating system, collected automatically when you visit our website.
• Usage information, such as pages viewed, products browsed, time spent on our website, and the website that referred you, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• process and fulfil your orders
• communicate with you about your order, account, or customer support requests
• send you marketing communications, where you have opted in
• improve our website, products, and customer experience
• detect and prevent fraud or unauthorised transactions
• comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to recognise your browser, remember your preferences, and understand how you use our website. Cookies help us with:

• keeping items in your shopping bag
• remembering your login and preferences
• measuring website traffic and performance through analytics tools
• showing you relevant advertisements on other platforms

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website, such as your shopping bag or saved preferences.

4. Payment Information

All payments on our website are processed through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment, your card, UPI, or banking details are transmitted directly and securely to Razorpay. HEIR does not store your complete payment information on its own servers.

5. Third-Party Service Providers

We work with trusted third-party service providers to operate our website and fulfil orders, including:

• Shopify, for website hosting and e-commerce functionality
• Razorpay, for payment processing
• Courier and logistics partners, for order delivery
• Analytics providers, to understand website traffic and performance
• Email and SMS service providers, for order updates and marketing communications

These providers only receive the information necessary to perform their services and are required to handle it securely.

6. Data Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• service providers listed above, to operate our business
• law enforcement or regulatory authorities, where required by law
• a successor entity, in the event of a merger, acquisition, or sale of business assets

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, and fraud prevention. Once this information is no longer required, we take reasonable steps to delete or anonymise it.

8. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on applicable law, you may have the right to:

• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• opt out of marketing communications at any time
• withdraw consent, where processing is based on consent

To exercise any of these rights, contact us using the details in the Contact Us section below.

10. Marketing Communications

With your consent, we may send you emails or SMS about new products, offers, and updates. You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting our customer care team.

11. Children's Privacy

Our website and products are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

HEIR Customer Care
Email: customercare@heirbeauty.com

14. Registered Office

Sunday Notes Private Limited
2nd Floor, 4, Minarch Tower
Sector 44 Road
Gurugram, Haryana – 122003